EPIC VACATION HOMES

SECTION 1  |  RESERVATION & BOOKING TERMS

1.1 LEAD GUEST REQUIREMENTS

• The Lead Guest making the reservation must be a minimum of 25 years of age and must occupy the property for the entire duration of the stay.
• The Lead Guest is solely and personally responsible for ensuring that all members of their party are aware of and comply with this Agreement in its entirety.
• Reservations may not be transferred, assigned, or sublet to any third party under any circumstances. No locks may be broken, changed, or added.
• The Guest is hereby granted a revocable license to use and occupy the premises for the duration of the reservation only. All Guests acknowledge and agree that no form of tenancy, leasehold interest, or property right of any kind has been created pursuant to Chapter 83, Florida Statutes, or any other provision of Florida law. EPIC! retains all rights of a property owner and the right to immediately revoke this license for any violation of this Agreement.
• All information provided by the Guest at time of booking — including Guest count, ages, identity, and purpose of stay — is warranted by the Guest to be true, accurate, current, and complete. Any misrepresentation is grounds for immediate cancellation, forfeiture of all monies paid, and legal action.
• All Guests are subject to identity verification prior to check-in confirmation. Property access codes will not be released until identity verification is successfully completed.

1.2 FRAUD & MISREPRESENTATION

• Any false, fraudulent, or materially misleading booking — including misrepresentation of Guest count, Guest ages, purpose of stay, or payment information — will result in immediate cancellation and forfeiture of all monies paid without recourse.
• EPIC! reserves the right to pursue all available legal remedies against any Guest found to have made a fraudulent or materially misleading booking, including recovery of all damages, costs, and attorney fees.
• A fraudulent chargeback or payment dispute filed by a Guest who received services constitutes a material breach of this Agreement. Guest agrees that EPIC!'s timestamped documentation, signed Agreement, property inspection reports, monitoring system records, and camera footage constitute conclusive proof of services rendered and property condition. Guest waives the right to initiate any chargeback or payment dispute without first exhausting the dispute resolution process set forth in Section 18 of this Agreement. EPIC! reserves the right to recover all costs, fees, and attorney fees arising from any fraudulent or bad-faith chargeback.

1.3 PAYMENT SCHEDULE

• A non-refundable deposit of 20% of the total reservation value is required at the time of booking for reservations made more than 30 days prior to arrival.
• The remaining balance will be automatically charged to the credit card on file no later than 30 days prior to arrival. In the event the card on file is declined, EPIC! will notify the Lead Guest via email and phone. The Lead Guest will have 48 hours from the time of notification to provide a valid payment method and complete the balance payment. Failure to resolve the declined payment within 48 hours will result in automatic cancellation of the reservation and forfeiture of all monies paid, including the deposit. EPIC! reserves the right to rebook the property immediately upon cancellation.
• Reservations made within 30 days of arrival require payment in full at the time of booking.
• Non-payment of any balance by the applicable due date will result in automatic cancellation and forfeiture of all monies paid.
• EPIC! reserves the right to charge the credit card on file for any damage, loss, policy violations, excessive cleaning, or any other costs incurred during or arising from the Guest's stay, at any time during or after the reservation period.

SECTION 2  |  OCCUPANCY & PROPERTY USE

2.1 MAXIMUM OCCUPANCY

• Occupancy is strictly limited to the number of Guests declared on the original reservation. Maximum occupancy limits are posted prominently in each home and may not be exceeded at any time per Florida State Law.
• The maximum occupancy count excludes children under three years of age.
• Only Guests named in the Rental Agreement are authorized to remain overnight at the property.

2.2 EVENTS, GATHERINGS & PARTIES

• EPIC! Vacation Homes properties are available for authorized gatherings, celebrations, and events exclusively upon prior written authorization from EPIC! and execution of a separate Event Authorization Agreement prior to the event. Authorized events are subject to additional fees, enhanced damage terms, required on-site staffing, vendor approval requirements, and all conditions set forth in the Event Authorization Agreement. Guests wishing to host an event must contact EPIC! at 888-STAY-EPIC well in advance of their stay.
• Absent prior written authorization and a fully executed Event Authorization Agreement, the property is available for registered Guests only. No external guests — friends, relatives, or any individual not listed on the Rental Agreement — may visit, enter, or be present at the property at any time during the Guest's stay without prior written approval from EPIC!.
• Reunion Resort is a guarded and gated community with 24/7 security. Unauthorized visitor access is actively enforced at the resort level. All events are subject to Reunion Resort HOA rules and any applicable permits or approvals required by the resort.

2.3 CONDUCT STANDARDS & IMMORAL PURPOSE

If during the rental period any law or ordinance is violated, or the property is used for any immoral, lewd, obscene, or unlawful purpose, occupancy will be immediately terminated without refund. See also Section 1 for conduct requirements specific to our themed environments.

The following conduct is prohibited at all times:

• Lewd, obscene, sexually explicit, or indecent conduct or display within or around the property.
• Harassment, threatening behavior, or any conduct that disturbs neighboring residents or resort staff.
• Use of the property for any unlawful, immoral, or disruptive purpose.
• Conduct that is disruptive, threatening, or incompatible with a private residential vacation environment.
• Occupancy of RV campers, enclosed trailers, or tents on the premises.

2.4 JOINT & SEVERAL LIABILITY

The Lead Guest and every individual physically present at the property during the reservation period — whether authorized under this Agreement or not — are jointly and severally liable for all damages, violations, fees, and costs arising during the stay. The Lead Guest's execution of this Agreement constitutes their personal guarantee of the conduct and liability of every person present at the property during their stay, including but not limited to registered Guests, minor children, invitees, and any unauthorized visitors.

SECTION 3  |  ABSOLUTE SMOKE-FREE & SUBSTANCE-FREE POLICY

All EPIC! Vacation Homes are strictly smoke-free, vape-free, and cannabis-free environments. This policy applies to all interior spaces including all rooms, hallways, bathrooms, and garages, and all exterior areas including patios, pool decks, balconies, driveways, and surrounding grounds. This policy is actively monitored and enforced without exception.

3.1 PROHIBITED SUBSTANCES & DEVICES  |  EXPLICITLY NAMED

• Cigarettes, cigars, pipes, or any tobacco product of any kind.
• Electronic cigarettes, vaporizers, e-cigarettes, pod systems, disposable vapes, or any vaping device or apparatus of any kind.
• Cannabis, marijuana, THC, CBD flower, or any smokable, vapable, or combustible hemp or cannabis product, regardless of form or claimed legality.
• Hookah, shisha, water pipes, or any smoke-producing apparatus.
• Any substance or device that produces smoke, vapor, aerosol, combustion byproduct, or particulate matter of any kind, indoors or outdoors on the property.

3.2 AIR QUALITY MONITORING

EPIC! properties are equipped with continuous air quality monitoring systems operating 24 hours per day, 7 days per week, including during your stay. These systems detect smoke, vapor, cannabis, tobacco, and airborne particulates in real-time. Alerts are transmitted instantly to EPIC! management. Guests will not receive advance warning before an alert is investigated. Any reading detected by EPIC! monitoring systems or EPIC! staff constitutes prima facie evidence of a violation of this policy.

3.3 VIOLATIONS, REMEDIATION & FINANCIAL CONSEQUENCES

• Immediate eviction of ALL Guests from the property with no refund of any monies paid, regardless of how much of the stay remains.
• A mandatory deep-cleaning, deodorization, and remediation fee. Guest agrees to pay a non-refundable smoke/vapor violation and remediation fee of $2,500 as a contractual fee for the violation and for EPIC!'s deep-cleaning, deodorization, inspection, and administrative response. This fee is not liquidated damages and is not a pre-estimate of or substitute for damages; it is in addition to, and does not cap or limit, EPIC!'s right to recover the full actual cost of all remediation, repair, replacement, and lost revenue, with no cap, as determined solely by EPIC!, together with all other remedies available under this Agreement and Florida law.
• Full replacement cost of any soft goods, furniture, bedding, drapery, window treatments, projection surfaces, or themed materials damaged or requiring replacement as a result of smoke or vapor exposure.
• Full repair or replacement cost of any electronic systems, lighting equipment, sensors, AV components, or smart home devices damaged by smoke or vapor exposure.
• All charges will be applied immediately to the credit card on file. If the card on file is declined or insufficient, EPIC! will pursue the full balance through all available legal means including civil litigation.

SECTION 4  |  FIRE DAMAGE POLICY

• Where a fire occurs during a Guest's stay and the cause involves or is connected to any activity prohibited under this Agreement — including but not limited to smoking, vaping, cannabis use, open flames, candles, fireworks, or misuse of cooking appliances — Guest fault is established by the violation itself and no further investigation is required. Guest shall be fully liable for: the full cost of structural repair and restoration; smoke and fire damage remediation throughout the entire property; replacement of all damaged contents, themed elements, custom installations, and personal property; all lost booking revenue during the period the property is unavailable for reservations; and any insurance deductible EPIC! is required to pay in connection with the claim.
• Where the cause of a fire is ambiguous or not clearly connected to a Guest violation, fault shall be determined by a licensed, independent fire investigator. If the investigator's written report attributes the cause to Guest negligence, recklessness, or any Guest activity, the Guest shall be fully liable for all costs described above. If the report determines the cause to be a pre-existing property defect or mechanical failure with no Guest contribution, Guest liability for structural damage shall be limited accordingly. EPIC! reserves the right to select the independent investigator.
• Candles, open flames, fireworks, sparklers, and any incendiary device are strictly prohibited inside and outside the property at all times.
• Guests must not leave cooking appliances, space heaters, or any heat-producing device unattended at any time.
• In the event of any fire, however minor: (1) pull the red fire pull station located near the front door to activate the alarm system; (2) evacuate all Guests immediately; (3) do not re-enter the property for any reason. The property is equipped with a commercial fire alarm system that will automatically notify emergency services, EPIC! management upon activation.

SECTION 5  |  THEMED ENVIRONMENTS, PROPERTY CARE & DAMAGE

The properties contain custom-designed themed environments, one-of-a-kind installations, animatronic figures, specialty projection systems, interactive entertainment systems, arcade machines, and custom-built structures representing substantial financial investment. These elements are irreplaceable and cannot be sourced through standard commercial channels.

EPIC! reserves the right to pursue all available legal remedies under Florida law for any damage to the property or its contents, including civil litigation, criminal referral under Florida Statute 806.13 (Criminal Mischief) and Florida Statute 772.11 (Civil Theft, entitling EPIC! to treble damages plus attorney fees), punitive damages where applicable, and full recovery of all attorney fees and costs under the prevailing party provision of this Agreement.

5.1 EVIDENCE STANDARD FOR DAMAGE CLAIMS

EPIC! documents the condition of all properties before and after every stay using timestamped inspection reports, photography, video, and smart home system logs. This documentation constitutes Legitimate and Verifiable Evidence of property condition. Guests agree that:

• EPIC!'s pre- and post-stay documentation — including inspection reports, photographs, video, camera footage, monitoring system logs, and sensor data — shall be accepted as prima facie evidence of property condition at check-in and check-out.
• Guests must notify EPIC! within two (2) hours of arrival of any pre-existing damage or notable conditions. Failure to do so creates a rebuttable presumption that the condition was caused during the Guest's stay.
• Any damage dispute by a Guest must be supported by contemporaneous, unaltered evidence documented during the stay. General denials or unsupported claims will not be accepted as grounds to reduce or waive damage charges.

5.2 GENERAL PROPERTY CARE

• Guests are fully responsible for all damage to the property, its decor, themed environments, collectibles, furniture, appliances, or entertainment systems caused during their stay — including damage from misuse, negligence, recklessness, or the actions of any Guest, invitee, or unauthorized visitor.
• Moving any item from one room to another, or relocating any fixture, prop, or themed element, is strictly prohibited without prior written authorization from EPIC!.
• Customized or themed items — including animatronic figures, arcade machines, projection equipment, specialty lighting rigs, armor displays, themed props, and interactive installations — must not be climbed on, jumped on, forcefully handled, moved, or interfered with beyond their intended guest-facing use.

5.3 TAMPERING, DISCONNECTION & UNAUTHORIZED MODIFICATION

The property contains permanently installed audiovisual systems, smart home infrastructure, monitoring equipment, themed environment elements, and custom installations. These systems are professionally configured and calibrated. Guests are not permitted to move, reposition, disconnect, modify, cover, or tamper with any permanently installed item for any reason, regardless of intent.

• Permanently installed items include but are not limited to: televisions, projector systems, AV receivers, amplifiers, HDMI and signal routing equipment, speaker systems, custom AV racks, wall mounts, smart home sensors, thermostats, lock hardware, lighting fixtures, lighting controllers, animatronic figures, arcade machines, themed props, display elements, and any item that is fixed, mounted, or integrated into the property.
• Any evidence of tampering, disconnection, repositioning, or unauthorized modification of any permanently installed item — including removal of a television from its wall mount for any reason, disconnection of any cable or device from any AV or smart home system, or repositioning of any sensor or monitoring device — will result in a charge to the card on file. Guest agrees to pay a non-refundable tampering violation fee of $250 per incident as a contractual fee for the violation and for EPIC!'s administrative and enforcement response. This fee is not liquidated damages and is not a pre-estimate of or substitute for damages; it is in addition to, and does not cap or limit, EPIC!'s right to recover the full actual cost of any repair, reinstallation, recalibration, reprogramming, or replacement, together with all other remedies available under this Agreement and Florida law.
• The $250 tampering fee is a minimum. Guest is fully liable for the full cost of any repair, reinstallation, recalibration, reprogramming, or replacement required as a result of the tampering, with no cap on recovery.
• If a Guest requires access to any input, port, or connection on any installed device, they must contact EPIC! at 888-STAY-EPIC. EPIC! will arrange for authorized personnel to make the connection. Guests must not attempt to access any port or connection themselves.

5.4 THEMED ENVIRONMENT DAMAGE  |  ENHANCED ENFORCEMENT

In the event of damage to any themed element, EPIC! reserves the right to recover:

• The full cost of repair or restoration, including labor, specialty materials, and any required custom fabrication.
• The full replacement cost if restoration is not possible, based on original acquisition cost, current market replacement value, or custom fabrication cost — whichever is greatest, and, for reservations at The Iron Mansion™, as set forth in the Themed Environment Inventory & Valuation Disclosure executed simultaneously with this Agreement.
• All lost booking revenue during the period the property is unavailable for reservations due to repair or restoration.
• All attorney fees, legal costs, and court costs under the prevailing party provision of this Agreement.
• Where damage is intentional or results from gross negligence, EPIC! expressly reserves the right to pursue treble damages under Florida Statute 772.11 and to refer the matter to law enforcement for prosecution under Florida Statute 806.13 (Criminal Mischief).

5.5 CRIMINAL REFERRAL POLICY

EPIC! will refer the following matters to law enforcement without exception:

• Any intentional damage to the property or its contents, including themed environments and custom installations, pursuant to Florida Statute 806.13 (Criminal Mischief).
• Any theft of property, props, collectibles, or any item from the premises, pursuant to Florida Statute 812.014 (Theft). EPIC! further reserves the right to pursue civil action for treble damages under Florida Statute 772.11 (Civil Remedy for Theft).
• Any act of arson or intentional fire-setting.
• Any assault, battery, or threatening conduct toward EPIC! staff, property managers, or resort personnel.

Criminal referral does not preclude or delay EPIC!'s pursuit of civil remedies. Both tracks will be pursued concurrently where applicable.

5.6 SUBROGATION RIGHTS

EPIC! expressly reserves the right of subrogation against any person or entity — including the Lead Guest, any individual Guest, any invitee, any unauthorized visitor, or any third party — whose actions caused or contributed to any loss, damage, or liability at the property. The Lead Guest's execution of this Agreement constitutes consent to EPIC!'s pursuit of any such party directly. EPIC! may pursue subrogation claims concurrently with or independently of any claim against the Lead Guest.

5.7 ACCIDENTAL DAMAGE PROTECTION (ADP)

• All reservations include a non-refundable Accidental Damage Protection (ADP) fee providing coverage for reported accidental damage up to $1,500.
• To be eligible, accidental damage must be reported to EPIC! within 24 hours of occurrence.
• ADP does not cover: intentional damage, theft, gross negligence, smoking or vaping damage, fire damage, policy violations, damage to custom-built or themed elements, or damage discovered after Guest departure.
• ADP coverage is the floor, not the ceiling, of Guest liability. Damage exceeding ADP coverage will be charged in full to the card on file.
• This plan is provided and administered by EPIC! Vacation Homes and is not an insurance policy.
• EPIC! reserves the right to pursue all legal remedies, including recovery of prevailing party attorney fees, for any unpaid damage balance.

SECTION 6  |  SMART HOME TECHNOLOGY & MONITORING

Our properties are equipped with advanced smart home and monitoring technology designed to protect the property, ensure policy compliance, and enhance the Guest experience. By booking and staying at any EPIC! Vacation Home, Guests acknowledge and expressly consent to the presence and continuous operation of all monitoring systems described herein.

6.1 INSTALLED TECHNOLOGIES

• Remotely monitored and controlled smart door locks with entry and exit timestamping.
• Remotely monitored air conditioning and thermostat systems.
• Remotely monitored pool heater controls.
• Occupancy and presence detection sensors reporting the number of active devices within the property. These reports do not capture personal information or identify individual devices.
• Air quality monitors providing real-time smoke, vapor, cannabis, and particulate detection throughout all indoor areas, operating continuously 24/7.
• Sound level monitoring technology measuring decibel levels throughout the property. This system does not record audio, voice, or biometric data.
• Smart home automation systems managing lighting, entertainment, HVAC, and security integration.
• Exterior security cameras covering driveways, entry points, and outdoor areas.
• Timestamped pre-arrival and post-departure property inspection reports with photographic and video documentation of property condition.
• The castle prop is protected by multiple security sensors, including one camera whose view is limited solely to the prop and its barriered-off, guest-restricted enclosure.
• Automated reporting systems providing real-time alerts to EPIC! management for policy compliance monitoring.

6.2 CLIMATE CONTROL POLICY

• All windows and doors must remain closed at all times while the property is occupied. Opening windows or doors disrupts the property's climate control systems and causes sustained humidity that results in irreversible damage to electronic systems, themed environments, specialty finishes, arcade equipment, projection surfaces, and custom installations throughout the property. This is a strict requirement with no exceptions.
• Guests may adjust thermostats within the permitted range of 65°F to 75°F. Temperature settings outside this range are locked remotely and cannot be overridden. Guests must not remove, cover, disconnect, or physically interfere with any thermostat or climate control device in any way. If a Guest has a comfort concern outside the permitted range, they must contact EPIC! at 888-STAY-EPIC.
• Guests must not turn off the air conditioning system or any component of the climate control infrastructure under any circumstances.
• EPIC! monitors temperature, humidity, and thermostat status throughout the property continuously. If a thermostat goes offline, temperatures rise abnormally, or humidity levels increase, EPIC! is alerted immediately. Climate data is logged with timestamps and constitutes documented evidence of any violation.
• Any attempt to remove a thermostat from the wall, disconnect any climate control device, or otherwise physically interfere with the climate control infrastructure constitutes tampering under Section 5.3 of this Agreement and will be treated accordingly, including the minimum $250 tampering fee plus full repair and recalibration costs.
• Climate control violations are subject to the four-step enforcement protocol described in Section 7 of this Agreement. Where a fine is assessed under Section 7.3 for climate control violations, Guest agrees to pay a non-refundable climate-control violation fee of $250 per documented violation as a contractual fee for the violation and for EPIC!'s administrative and enforcement response. This fee is not liquidated damages and is not a pre-estimate of or substitute for damages; it is in addition to, and does not cap or limit, EPIC!'s right to recover all actual HVAC repair, mold remediation, humidity damage, and property damage costs, with no cap on recovery, together with all other remedies available under this Agreement and Florida law.

6.3 PROPERTY ENTRY

• EPIC! and/or its authorized third-party property management partners and representatives may enter the property at any time without advance notice for maintenance, emergency response, property protection, or policy compliance monitoring. Whenever practicable, advance notice will be provided.

SECTION 7  |  MONITORING, ENFORCEMENT & COMPLIANCE PROTOCOL

The properties are equipped with monitoring systems, occupancy sensors, air quality detection, sound monitoring, climate sensors, smart locks, and exterior cameras operating continuously throughout every stay. In the event of a detected or reported violation, EPIC! deploys active deterrence measures including on-site sirens, automated alerts, and immediate staff notification. EPIC! and its authorized third-party property management partners and personnel are available to respond to the property at any time.

The following four-step enforcement protocol applies to behavioral and operational violations. Certain violations — including but not limited to smoking, vaping, cannabis use, unauthorized parties or gatherings, intentional property damage, and tampering with any monitoring or smart home device — are grounds for immediate eviction without prior warning at EPIC!'s sole discretion and are not subject to this protocol.

7.1 STRIKE ONE  |  AUTOMATED NOTIFICATION

Upon detection of a violation, an automated alert is transmitted to the Lead Guest via text and email simultaneously. The Guest is given the opportunity to remedy the violation immediately. No fee is assessed at this stage. All alerts are logged with timestamps.

7.2 STRIKE TWO  |  DIRECT CONTACT

If the violation continues or recurs after Strike One, EPIC! or its authorized third-party property management partner will contact the Lead Guest directly by phone. The Guest is again given the opportunity to remedy the violation. This contact is logged with a timestamp and retained as evidence.

7.3 STRIKE THREE  |  FINAL WARNING

If the violation continues or recurs following Strike Two, EPIC! or its authorized third-party property management partner will conduct an in-person visit to the property to issue a formal final warning. If an in-person response is not immediately possible, the final warning will be delivered by phone by EPIC! or its authorized property management partner, with an in-person follow-up at the earliest opportunity. At EPIC!'s sole discretion, a violation fee as specified in the applicable policy section of this Agreement may be assessed and charged to the card on file at this stage. All visits, contacts, and warnings are logged and retained as evidence.

7.4 STRIKE FOUR  |  FINE & EVICTION

Any continued or recurring violation following a Strike Three final warning will result in the immediate eviction of all Guests from the property without refund of any monies paid. All applicable violation fees and fines as specified in the relevant policy sections of this Agreement will be charged to the card on file. All damage costs incurred during the stay will be assessed and charged. EPIC! reserves the right to involve law enforcement at any stage of this protocol.

SECTION 8  |  INDEMNIFICATION, HOLD HARMLESS & ASSUMPTION OF RISK

Guest, on behalf of themselves and all members of their party, hereby:

• Voluntarily assumes all risks associated with the use of the property and all of its amenities, including but not limited to the swimming pool and spa, themed environments, animatronic figures, arcade machines, bunk bed structures, entertainment systems, outdoor kitchen and BBQ equipment, and all other facilities and features of the property.
• Agrees to indemnify, defend, and hold harmless EPIC! Vacation Homes, LLC, the property owner (Owner), EPIC!'s authorized third-party property management partners, and their respective members, officers, employees, agents, and representatives from and against any and all claims, damages, losses, costs, and expenses — including attorney fees — arising out of or in connection with the Guest's use of the property or any amenity therein, except to the extent directly caused by EPIC!'s gross negligence or willful misconduct.
• Acknowledges that the themed environments, animatronic figures, interactive installations, and specialty structures within EPIC! properties are custom-built entertainment elements and that use of or interaction with these elements beyond their intended guest-facing design is entirely at the Guest's own risk.
• Acknowledges that there is no lifeguard on duty at any time and that all pool and spa use is entirely at the Guest's own risk.
• Agrees that EPIC! is not liable for any personal injury, illness, accident, or death occurring at the property except where directly and solely caused by EPIC!'s gross negligence or willful misconduct. Where a Guest's own actions, recklessness, misuse of any amenity or fixture, failure to follow posted instructions, or failure to supervise minors contributed in any way to an injury or incident, EPIC!'s liability is reduced proportionally to zero. Guest assumes full responsibility for any injury or incident arising from misuse of any property feature, including but not limited to bunk beds, arcade equipment, animatronic figures, pool and spa facilities, outdoor structures, and themed environment elements.

SECTION 9  |  NOISE, QUIET HOURS & HOA COMPLIANCE

• Guests must comply with all Reunion Resort HOA rules and regulations at all times. Violation of any HOA rule constitutes a breach of this Agreement, entitling EPIC! to exercise all remedies available hereunder in addition to any resort-level enforcement.
• Quiet hours are enforced from 11:00 PM to 7:00 AM daily. No outdoor music, amplified sound, loud conversation, or disruptive noise is permitted during quiet hours.
• Sound monitoring technology is active throughout the property. Noise alerts may result in a courtesy call followed by a $250 noise violation fee per incident if unresolved.
• Reunion Resort 24/7 security enforces HOA violations at the resort level in addition to EPIC! policy enforcement.

SECTION 10  |  PETS

• Pets are not permitted at any EPIC! Vacation Home at any time, without exception.
• Guests traveling with pets must arrange alternative accommodations for their animals for the duration of the stay.
• EPIC! accepts no liability for any loss, injury, or action involving a pet.

SECTION 11  |  POOL, SPA & OUTDOOR AREAS

• Pool and spa use is entirely at the Guest's own risk. There is no lifeguard on duty at any time.
• Children under 18 must be directly supervised by a responsible adult at all times when in or around the pool or spa.
• No diving, running, jumping from elevated surfaces, or dangerous horseplay is permitted in or around the pool area.
• No child or non-swimmer may use the pool without direct supervision from a strong adult swimmer.
• Pool safety fencing and pool alarm systems are active at all times. Guests must not tamper with, disable, remove, or bypass any pool safety feature under any circumstances. The pool safety fence must remain fully erected and operational throughout the duration of the stay without exception.
• EPIC! may, at its sole and absolute discretion, temporarily adjust pool door alarm settings upon receipt of a written request from the Lead Guest, provided that all pool barrier fencing and all other required safety features remain fully active and operational at all times. Any such adjustment is made solely at EPIC!’s discretion and does not constitute a waiver of any safety requirement or any provision of this Agreement. Guests assume full responsibility for pool access and supervision during any period in which alarm settings have been adjusted at their request.
• Per the Florida Residential Swimming Pool Safety Act, Chapter 515, the pool safety barrier enclosure constitutes a required statutory safety feature and must remain intact and unobstructed at all times regardless of any other alarm adjustments.
• Pool heat is an optional add-on at an additional daily rate, purchased for the full duration of the stay. Pool heat effectiveness may be limited when outdoor temperatures fall below 55°F — this is an act of nature and not grounds for a refund.
• BBQ and outdoor kitchen equipment is used entirely at the Guest's own risk. Children must be kept away from BBQ equipment at all times. Candles, open flames, and incendiary devices are strictly prohibited.

SECTION 12  |  CHECK-IN & CHECK-OUT

12.1 CHECK-IN

• Standard check-in time is 4:00 PM. The property access code activates at precisely 4:00 PM.
• Early check-in may be available for an additional fee if no departing Guest is scheduled. Must be requested at least 10 days prior to arrival and cannot be confirmed on the day of arrival.
• Property address and access code will be provided via email upon receipt of the fully executed Rental Agreement, final payment, and completed identity verification.

12.2 CHECK-OUT

• Check-out is 10:00 AM sharp. All Guests and personal belongings must vacate by 10:00 AM.
• Guests are not required to clean the home or launder linens. However, conditions requiring excessive cleaning will result in an additional cleaning fee charged to the card on file.
• Trash must be taken out on the designated collection days as specified in the property welcome materials.
• The property is stocked with an initial supply of consumables including but not limited to paper goods, trash bags, soap, and similar items. These are provided as a courtesy for the start of your stay. Once the initial supply has been used, replenishment is the Guest's responsibility. EPIC! and its property management partners are not obligated to resupply consumables during the stay.
• For security and operational reasons, EPIC!, the property owner, and the resort do not accept packages, parcels, deliveries, or mail on behalf of Guests at any EPIC! property address. EPIC! accepts no liability for any loss, damage, or non-delivery of any item sent to the property address by or on behalf of a Guest.
• Late check-out may be available for an additional fee if no arriving Guest is scheduled. Must be arranged in advance and cannot be requested on the day of departure.

SECTION 13  |  CANCELLATION POLICY

13.1 CANCELLATION TERMS

• All cancellations must be received in writing via email to our reservations team.
• More than 60 days prior to arrival: 0% penalty — full refund of monies paid.
• 31–60 days prior to arrival: 50% penalty of the total reservation value.
• 30 days or fewer prior to arrival: 100% penalty — no refund under any circumstance.
• Changes to reservation dates or property are treated as a cancellation of the original reservation with the applicable cancellation penalty applied to nights being cancelled.
• If the stay is shortened after arrival, no refund will be issued for unused nights.
• EPIC! strongly recommends the purchase of comprehensive travel insurance at the time of booking. EPIC! regrets that cancellation charges cannot be waived under any circumstance.

13.2 TRAVEL CREDIT (AT EPIC!'S SOLE DISCRETION)

In lieu of forfeiture under the applicable cancellation policy, EPIC! may, at its sole and absolute discretion, offer the Guest a travel credit toward a future reservation. Travel credit is not guaranteed, is not available on request, and is offered entirely at EPIC!'s option based on the circumstances of each cancellation.

• Travel credit, where offered, must be redeemed within 12 months of the cancellation date.
• Travel credit is non-transferable, has no cash value, and cannot be combined with any other offer, discount, or promotion.
• Rebooking using travel credit is subject to availability and the Guest is responsible for any rate difference due to seasonal pricing.
• Acceptance of travel credit constitutes the Guest's agreement to cancel the original reservation under the terms offered by EPIC!.

SECTION 14  |  HURRICANE & WEATHER POLICY

• EPIC! does not offer refunds or reservation rescheduling due to hurricane activity, tropical storms, or any weather-related disruption. Peak tropical activity season in Central Florida is August through October.
• Travel insurance is strongly recommended to protect against weather-related travel disruptions.

SECTION 15  |  PRICE MATCH GUARANTEE & DIRECT BOOKING

• EPIC! guarantees that rates published on EpicVacationHomes.com represent the lowest publicly available rates for our properties. Claims must be submitted within 24 hours of booking, reference an identical property, dates, and services, and be priced in USD.
• Claims must include: reservation ID, name of competing website, and a link or screenshot of the competing rate. EPIC! has sole discretion to determine the validity of any price match claim.
• Guests booking The Iron Mansion™ directly through EPIC! are eligible for the exclusive EPIC! VIP Arrival Experience (valued at $5,000), included complimentary — personally coordinated, timed, and tailored for your group. This benefit applies to The Iron Mansion™ only and is not available at Electronic Ice Castle™ or through any third-party booking platform.
• EPIC! reserves the right to modify or withdraw the price match guarantee at any time without notice.

SECTION 16  |  LIMITATION OF LIABILITY

• All property amenities are used entirely at the Guest's own risk. EPIC!, Manager, Owner, and their respective members, officers, employees, and agents accept no responsibility for personal injury, illness, or loss sustained during the rental period.
• EPIC! does not accept liability for failure of any equipment, appliance, or utility. Guests must notify EPIC! within one business day of any such failure. Entertainment systems, show technology, and themed environment amenities are separately governed by Section 20 of this Agreement. EPIC! will make commercially reasonable efforts to remediate all failures.
• EPIC! does not accept liability for theft or loss of Guest personal property. In the event of theft, Guests should contact law enforcement first, then EPIC!.
• Children under 18 must be supervised by a responsible adult at all times. Children under 18 must not be left in the property unsupervised at any time.
• EPIC! accepts no responsibility for disruptions caused by resort construction, utility outages, resort amenity closures, or circumstances beyond EPIC!'s direct control.
• EPIC! does not accept liability for acts of violence, civil unrest, natural disaster, fire, flood, pandemic, war, or any other force majeure event.
• EPIC! does not accept liability for failure of pool heat where outside air temperature drops below 55°F. This is considered an act of nature.
• EPIC! cannot accept liability for failure of public supplies including water, electricity, gas, telephone, or internet services.
• No refunds will be given for late arrivals, early departures, or unused days.
• By entering an EPIC! Vacation Home, Guest voluntarily assumes all risks related to use of the property and its amenities as further described in Section 1 of this Agreement.

SECTION 17  |  FORCE MAJEURE & PROPERTY AVAILABILITY

• In the event a reserved property becomes unavailable due to circumstances beyond EPIC!'s control — including property damage, utility failure, sale of property, HOA action, or force majeure — EPIC! will make best efforts to arrange comparable alternative accommodation.
• If alternative accommodation is not acceptable to the Guest, EPIC! will refund all monies paid. This constitutes EPIC!'s full and complete liability in such circumstances.
• If the Guest accepts alternative accommodation, they agree to relocate to the original property upon its availability as determined by EPIC!.

SECTION 18  |  COMPLAINTS & DISPUTE RESOLUTION PROCESS

EPIC! is committed to resolving any issues that arise during your stay as quickly and effectively as possible. To ensure all concerns are properly investigated and addressed, Guests must follow the process outlined below.

• Any issue, concern, or complaint arising during your stay must be reported to EPIC! immediately by calling or texting 888-STAY-EPIC so that we have the opportunity to remedy the matter during your stay. Failure to report an issue during the stay materially limits EPIC!'s ability to investigate and resolve it.
• If your concern is not resolved to your satisfaction during the stay, you must submit a written complaint to EPIC! within 7 days of your departure date. Written complaints received after this window may not be considered.
• Upon receipt of a written complaint, EPIC! will acknowledge receipt within 14 days and provide a full written response within 28 days, or advise you of the reason for any delay.
• Guests who fail to follow this process, or who bypass it by initiating a chargeback, payment dispute, or public review prior to completing it, waive their right to further dispute resolution under this Agreement and will be subject to all remedies available to EPIC! under this Agreement, including but not limited to the chargeback breach provisions set forth in Section 1 of this Agreement.

SECTION 19  |  RESORT CONSTRUCTION & NEIGHBORING WORKS

• Reunion Resort and its surrounding residential areas are active communities where construction, refurbishment, maintenance, or landscaping work may occur at neighboring properties or within the resort from time to time. Such works are entirely outside of EPIC!'s control.
• Minor construction or maintenance activity in the surrounding area will not normally be considered to materially affect a Guest's stay, and EPIC! will not be obligated to provide compensation, refunds, or alternative accommodation for minor works.
• EPIC! is not typically given advance notice of construction or refurbishment activities by neighboring properties, the resort, or third parties. Where EPIC! becomes aware prior to arrival of construction that, in EPIC!'s reasonable opinion, is likely to materially impair a Guest's enjoyment of the property, EPIC! will use reasonable efforts to notify the Guest and discuss available options.
• EPIC! cannot accept liability for any disturbance, inconvenience, or diminished enjoyment caused by construction, refurbishment, or maintenance works outside of the property and beyond EPIC!'s reasonable control.

SECTION 20  |  TECHNOLOGY, SHOW SYSTEMS & AMENITY AVAILABILITY

EPIC! Vacation Homes are among the most technically sophisticated residential properties in the world. Our properties feature custom-built show systems, interactive entertainment technology, animatronic figures, specialty lighting, projection systems, smart home automation, arcade machines, and other complex proprietary installations. As with any advanced technology, individual components and systems may occasionally experience downtime, require maintenance, or need replacement parts.

• EPIC! will make commercially reasonable efforts to restore any non-functioning system, feature, or amenity as quickly as possible. Issues that constitute a safety emergency will be addressed in accordance with the emergency response standard in Section 21.10. Non-safety issues may require hours, days, or the procurement of specialty parts or components depending on the nature and complexity of the issue.
• The property will always be maintained in a safe, clean, and comfortable condition for the duration of every stay. However, the temporary unavailability of any individual show system, themed feature, entertainment technology, interactive installation, or specialty amenity does not constitute a breach of this Agreement, does not entitle the Guest to a refund or rate reduction, and does not give rise to any claim against EPIC!.
• Guests must report any non-functioning system or amenity to EPIC! immediately at 888-STAY-EPIC. EPIC! will assess and prioritize all reported issues promptly. Guests must not attempt to repair, reset, or otherwise interfere with any system or device. Failure to report a non-functioning amenity during the stay does not create a post-stay refund entitlement and is subject to the complaints process set forth in Section 18.
• EPIC! does not guarantee that any specific show, feature, or technology will be operational at any specific time during a Guest's stay. Our properties are marketed based on their overall experience and environment, not the guaranteed availability of any single component.

SECTION 21  |  GENERAL TERMS

21.1 ENTIRE AGREEMENT

This Agreement (together with, for reservations at The Iron Mansion™, the Themed Environment Inventory & Valuation Disclosure) constitutes the entire agreement between the Guest and EPIC! with respect to the rental of the property and supersedes all prior representations, negotiations, or understandings. No verbal representations by any EPIC! employee or agent shall modify the terms of this Agreement.

21.2 GOVERNING LAW, DISPUTE RESOLUTION & FORUM SELECTION

This Agreement shall be governed exclusively by the laws of the State of Florida. Any dispute arising under or related to this Agreement — whether brought against Manager, Owner, or both — shall be resolved as follows. Guest expressly agrees that this forum selection and arbitration provision applies equally to claims against both Manager and Owner, regardless of which entity is named as a defendant:

• EPIC! may, at its sole and absolute discretion, elect to resolve any dispute through binding arbitration in accordance with the rules of the American Arbitration Association for commercial disputes. In the event EPIC! elects arbitration, the venue shall be in any Florida county selected by EPIC! at the time of the election.
• Alternatively, EPIC! may, at its sole and absolute discretion and for any claim of any dollar amount, elect to pursue the dispute through litigation in any Florida court of competent jurisdiction in any Florida county selected by EPIC!. Guest expressly consents to personal jurisdiction in any such Florida court.
• Guest waives any objection to the venue selected by EPIC! under either election above, including any objection based on inconvenience of forum.
• The prevailing party in any arbitration or litigation arising under this Agreement shall be entitled to recover all reasonable attorney fees, legal costs, and expenses from the non-prevailing party. This provision applies to all claims, counterclaims, and third-party claims.

21.3 NO TENANCY CREATED

The Guest is granted only a revocable license to use and occupy the premises for the duration of the reservation. All Guests acknowledge and agree that no form of tenancy, leasehold interest, or property right of any kind has been created pursuant to Chapter 83, Florida Statutes, or any other provision of law. EPIC! retains all rights of a property owner, including the right to immediately terminate the Guest's license to occupy for any violation of this Agreement without court order or formal eviction proceeding.

21.4 FLORIDA CHAPTER 509  |  PUBLIC LODGING

This property is classified as a vacation rental under Chapter 509, Florida Statutes. Manager and Owner operate in full compliance with all applicable Florida public lodging laws. Guests acknowledge that both Manager and Owner retain all rights afforded to operators of public lodging establishments under Florida law, including the right to remove Guests who violate the terms of this Agreement.

21.5 SEVERABILITY

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from this Agreement if modification is not possible. The remaining provisions shall continue in full force and effect without interruption. The invalidity of any one provision shall not affect the validity or enforceability of any other provision.

21.6 PROPERTY DESCRIPTIONS

All property descriptions on EPIC!'s websites and marketing materials are made in good faith. EPIC! accepts no liability for minor inaccuracies or omissions in property descriptions.

21.7 LEFT ITEMS

EPIC! is not responsible for any personal items left at the property following departure. If located, EPIC! will advise the Guest and provide contact information for a third-party courier. All collection and shipping costs are the Guest's responsibility.

21.8 EVICTION WITHOUT REFUND

Violation of any provision of this Agreement may result, at EPIC!'s sole discretion, in the immediate eviction of all Guests from the property without refund of any monies paid, and without prejudice to any other remedies available to EPIC! under this Agreement or Florida law. Evicted Guests have no right to re-entry.

21.9 RESORT AMENITY ACCESS

EPIC! is an independent management company. Access to Reunion Resort amenities is managed by the resort and cannot be guaranteed by EPIC!. EPIC! accepts no liability for restricted or unavailable resort amenities.

21.10 SERVICE LEVEL

• In the event of any emergency, Guests must contact EPIC! immediately by calling or texting 888-STAY-EPIC. EPIC! and/or its authorized third-party property management partners will respond within 2 hours of receipt of that notification to any situation that, at EPIC!'s sole discretion, constitutes a threat to Guest safety. The 2-hour response commitment begins upon EPIC!'s actual receipt of notification from the Guest, not from the time the emergency occurred.
• Non-emergency maintenance issues will be addressed by EPIC! or its authorized third-party property management partners during or after the rental period based on severity, at EPIC!'s discretion.
• Guest inquiries: 888-STAY-EPIC. Business hours: 9:00 AM – 5:00 PM, seven days a week. After-hours support for emergencies only.
• If a service call by EPIC! or its authorized third-party property management partners is required due to Guest fault, EPIC! reserves the right to apply a service call fee.

21.11 WAIVER

EPIC!'s failure to enforce any provision of this Agreement on any occasion shall not constitute a waiver of EPIC!'s right to enforce that provision or any other provision on any future occasion.

21.12 AUTHORIZED THIRD-PARTY PROPERTY MANAGEMENT

EPIC! operates with the assistance of authorized third-party property management partners who act on EPIC!'s behalf for on-site operational matters including but not limited to in-person guest visits, property inspections, maintenance coordination, enforcement protocol responses, and emergency response. All actions taken by authorized third-party property management partners in connection with a reservation are taken on behalf of and with the full authority of EPIC!. EPIC!'s authorized third-party property management partners are expressly covered by all indemnification, hold harmless, and limitation of liability provisions of this Agreement to the same extent as EPIC!, Manager, and Owner. Guests must cooperate fully with authorized property management personnel as they would with EPIC! directly. Failure to cooperate with authorized property management personnel constitutes a violation of this Agreement and is subject to all applicable remedies herein.

21.13 AMENDMENT & GOVERNING VERSION

EPIC! reserves the right to amend this Agreement at any time. The following governs which version applies to each reservation:

• New reservations are governed by the version of this Agreement in effect at the time of booking.
• For existing reservations, EPIC! will provide written notice of any material amendment via email to the Lead Guest. The Lead Guest will have 72 hours from the time of notice to cancel the reservation penalty-free if they object to the amendment. Failure to cancel within 72 hours constitutes acceptance of the amended terms.
• Prior to check-in, all Guests are required to execute the then-current version of this Agreement as a condition of receiving property access codes. Execution of the pre-arrival Agreement supersedes and replaces any prior version executed at the time of booking. Refusal to execute the current version prior to check-in will result in cancellation of the reservation in accordance with the applicable cancellation policy.

SECTION 22  |  CREATIVE ATTRIBUTION

The Iron Mansion and Electronic Ice Castle are independently owned and operated private luxury residences offered as short-term vacation accommodations within a private, non-commercial residential property. They are not affiliated with, sponsored by, endorsed by, authorized by, or licensed by The Walt Disney Company, Marvel Entertainment, Pixar, Universal Destinations & Experiences, or any of their parents, subsidiaries, affiliates, or licensors, and no reasonable guest should infer any such relationship. The interior design reflects the owners’ independent artistic interpretation and personal design choices; any incidental references to characters, films, or stories are made solely for identification purposes and are not intended to suggest origin, sponsorship, or approval by any third party. All trademarks, service marks, trade dress, and copyrights are the property of their respective owners, and all such rights are expressly reserved. Guests contract solely for private lodging within a residential property; no portion of any rental fee constitutes payment for, or a license to use, any branded goods, services, characters, attractions, or experiences of any third party, and any artistic elements are incidental to the primary lodging accommodation.

GUEST ACKNOWLEDGMENT & AGREEMENT

By completing a reservation with Epic Vacation Homes, LLC, the Lead Guest acknowledges that they have read this Agreement in its entirety, understand its terms, and agree to be bound by all provisions on behalf of themselves and all members of their party.

This Agreement is executed electronically and is legally binding under the Florida Uniform Electronic Transactions Act (UETA) and the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act).